Return/Refund Policy

The items sold on this site are custom made to the customers exact specifications. There is no part of your assembly able to be reused once welded. All hose assemblies are non-refundable, non-returnable.

In the event PumpConnections.Com has made an error and you are not 100% satisfied with your purchase, just contact us within 10 days from when you receive your product and we will begin working towards resolving your issue by way of refund or an agreed upon replacement. We DO NOT accept return of assemblies and cut lengths due to customer error. Please keep your proof of purchase. A 25% restocking fee is subject to apply.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (770) 627-6941.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Bhughes@Industrialhoseoutfitters.com.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at Bhughes@Industrialhoseoutfitters.com for questions related to refunds and returns.